Cases of returns due to customer preferences can be accepted only if the product is confirmed to be in its original factory condition, with no damage or scratches, and if the contact period falls within 14 days of receiving the product.
【Regarding Return Shipping Costs】
For returns due to customer preferences, customers are responsible for paying the shipping costs.
【 Please Note】
Please be aware that we cannot accept returns or exchanges in the following cases:
If the product is damaged, malfunctioning, stained,, lost, or incomplete due to the customer's responsibility after delivery.
If the reason for return is determined by us to be related to product specifications or individual differences within the manufacturing tolerance.
We accept exchanges, returns, and refunds in cases where the delivered product is different from the order, or if the delivered product is damaged or defective.
Please note that this offer is applicable only if you contact us within 14 days from the date of purchase.
[Return Shipping Costs]
If the delivered product is different from the order, or if it's damaged or defective, we will cover the return shipping fees.
For payments made via bank transfer or cash on delivery, refunds will be processed via bank transfer. Please note that any transfer fees associated with the refund will be the customer's responsibility.
If the payment was made via credit card, the refund will be issued by the credit card company, and the processing time will depend on the credit card company's regulations. In the case of deferred payment, if the refund is requested before payment processing, the payment slip will be discarded. If the payment has already been processed, the refund will be made via bank transfer. Regardless of the payment method, please note that shipping fees, gift wrapping fees, transfer fees, cash-on-delivery fees, and deferred payment fees are not eligible for refunds.