To all our valued customers, thank you for your continued support of the MOTHER Bracelet!
Several users have reported cases of skin irritation or inflammation on the wrist. Following investigations by our manufacturing contractors and third-party organizations, it has been confirmed that the skin inflammation occurs near the charging terminal on the back of the device module (main components: gold, nickel, copper). Although the number of reports is very small, we have decided to provide protective seals as a preventive measure against skin inflammation.
*These seals are to be attached to the charging terminal of the device when it is not charging. Being medical-grade, they are skin-friendly and safe to use.For all those who purchased the MOTHER Bracelet from Indiegogo, a seal set will be included with your order. Feel free to use it if needed.
If you have any questions, please contact our customer support center through the official MOTHER website.
Warm regards,
MOTHER Development Team